Presenter must do 1st set of role-playing with some members of the audience – given scripts. Please have your "Players" read the script and ask any questions of you prior to the presentation to the rest of the group. There are three different skits.

Presenter is the narrator.

ONE

Scene: Supervisors’ Office

Players: Hank (Supervisor)

Lynn (Employee)

Props: A Tissue

A pad of Paper and Pen

A desk or table and two chairs
 

Narrator: Hank has observed a decline in Lynn’s job performance. He has documented his observations and is ready to discuss the issue with her. The meeting he had scheduled is about to begin.

Hank: "Lynn I’ve noticed a decline in your job performance lately. I thought we could put our heads together and try to resolve this."

Lynn: "I’m doing everything I’m supposed to. Ever since you replaced Alberto with John, things aren’t getting done in that area."

Hank: "This meeting is about your area and your responsibilities. I’ve observed and noted a few things. For instance; you are late coming back from lunch almost on a daily basis."

Lynn: "That’s not true. I’m always working. My car’s been acting up that’s all."

Hank: "Let me show you." (Showing her some papers) "As you can see you have been late by 5 to ten minutes 8 out of 12 days." You have missed the deadlines on your last three projects and you tripped over your own chair the other day just barely missing hitting your head against the filing cabinet."

Lynn: (Starts to cry) "I’m having some problems at home and I can’t afford to fix my car.

Hank: (Handing her a tissue) "Okay, let’s talk about how we can resolve the job performance aspect of this. I also have a list of some resources you might want to call for your personal issues."

TWO

Scene: Supervisors’ Office

Players: Hannah (Supervisor)

George (Employee)

Props: A desk or table and two chairs

Narrator: Hannah has observed a decline in George’s job performance. She has documented her observations and is ready to discuss the issue with him. She had scheduled the meeting that is about to begin.

Hannah: "Thank you for coming in George".

George: "Sure Hannah, what did you need to see me about?"

Hannah: "Well, it’s about you making your sales quotas or rather not making them for the third week in a row. Your performance has steadily slipped since you got back from vacation. You’ve always been a good employee so I thought we might sit and discuss it."

George: "Everyone has a slump now and again."

Hannah: "Is there anything going on at work that might be causing this decrease of 32% in sales? Are your head- phones working correctly? Are you having any problems with your co-workers?"

George: "No everything is fine."

Hannah: "No, George, everything is not fine. We need to address this decline in your productivity. What ways can you think of to bring your performance back up? You will need to show some improvement by the end of next week if you want to avoid disciplinary action."

George: "Are you threatening me with my job? I’ll get a lawyer and sue the whole bunch of you."

Hannah: George, what I am saying is that as a supervisor my job is to ensure a certain level of productivity and make sure that your performance meets and exceeds those quotas. If you can’t meet those quotas I will follow company procedure and bring this to the next level of the process that is disciplinary action. You have the right to obtain an attorney and if you wish to do so I suggest you call them on your break. Right now, I want to hear your ideas on how you plan to bring up these numbers during the next week."

George: "I think I’ll go call my lawyer."

Hannah: "Okay, George, I’ll expect you in my office at 8 am tomorrow morning with your plan of action."
 

THREE

Scene: Supervisors’ Office

Players: Lola (Supervisor)

Sam (Employee)

Props: A desk or table and two chairs

A cell phone

Narrator: Lola has observed a decline in Sam’s job performance. She has documented her observations and is ready to discuss the issue with him. She had scheduled the meeting that is about to begin.

Lola: "How’s my main man out on the wrecking crew?" (The phone rings and she picks it up says a few things them hangs up).

Sam: (Standing)"Hey, I got work to do what do you want?"

Lola: "Hold on to your hat and sit down". (The phone rings and she picks it up says a few things them hangs up).

Sam: "Come on man, what’s up?"

Lola: "You know I can’t have you out there all liquored up. Someone might report us, then we’d lose this job." " I saw you" (The phone rings and she picks it up says a few things them hangs up). "What was I saying, oh yeah, I saw you drinking a beer and taken a toke over there by the café at lunch time."

Sam: "So what! Lunch time is my own time."

Lola: "Sammy you might hurt somebody when you get back on that rig. So ease off the booze and get back to work."

Presenter/Trainer discuss each and every case with the group. In each case what was done correctly and what areas can be improved upon. Remember to remind the supervisors that they must document each and every meeting with the employee.

Have the group break up into pairs and each take turns at being a supervisor and an employee. Give them 10 to 15 minutes each. Then get back together as a group and discuss the difficulties and the innovative techniques they came up with for this role-playing.