Presenter must do 1st set of role-playing with some members of the audience – given scripts. The audience is asked to observe and document the physical and behavioral indicators within the skit. Please have your "Players" read the script and ask any questions of you prior to the presentation to the rest of the group.

Presenter is the narrator.

Scene: Office Working Environment

Players: Pedro (the Enabler)

Frank (Other Supervisor)

Maria (Supervisor & Enabler)

Donna (Employee with alcohol or other drug problem)

Props: A Tissue

A pad of Paper and Pen

A cell phone

A desk or table and chair

Narrator: "It’s two minutes to eight am, the beginning of the Monday work day. Pedro has just punched the time clock and is at his desk doing some paperwork. The phone rings, it’s Donna calling from home."

Donna: "Hi Pedro, I knew you would be there. I’m running a little late, can you punch in for me?"

Pedro: "Sure the boss isn’t here yet anyway."

Narrator: "Donna arrives at work 20 minutes late."

Donna: "Hi Pedro, thanks for taking care of everything, I owe you one."

Pedro: "Are you sick? Your eyes are all red. Don’t give it to me whatever it is."

Donna: "No you won’t get sick it’s only my allergies." (Have Donna start talking on and on about nothing in particular)

(Frank and Maria are walking in the area.)

Maria: "Donna has always been a good worker but lately she seems to catch every cold, flu, and whatever bug happens to be around. She’s making some mistakes. I know her problem solving skills are better than that. Generally, her work is starting to suffer a bit. I wish she would go see a doctor."

Frank: "What are you going to do about it?"

Maria: "I don’t know, maybe get her some vitamin C." (Maria walks towards Pedro and Donna and Frank walks out of the scene.)

Pedro: "Good morning Maria"

Donna: (Wiping her nose with the tissue and coughing a little) "Hi Maria, any good news from the meeting this morning?"

Maria: "Just the same old thing. Oh, Donna I’ll need that report by the end of the day. It needs to have the financial analysis, marketing profile, last months numbers, any trends you might be forecasting, you know the usual format."

(While Maria is talking have Donna space out and look over at something else)

Donna: "Ah, Sure, no problem." (Have Donna walk away and stumble)

Maria: "Is she okay."

Pedro: "Allergies."

Maria: (Shakes her head and walks away.)

Donna: (Comes back to Pedro’s desk) "Pedro, I only have part of that report done can you help me with the financials?"

Pedro: "Sure I’ve pretty much finished what I needed to get done today."

END
 
 

Presenter/Trainer should then lead a group discussion on what the group documented during the skit.

1. What physical and behavioral indicators did they come up with while watching the skit?
2. What were actually observable facts?
3. What were the judgmental conclusions?
4. Did they identify Pedro as the enabler?
5. What behaviors did Pedro exhibit as the enabler?
6. Did they identify Maria as an enabler?
7. What behaviors did Maria exhibit as the enabler?
8. Did they pick up on all the clues?

• Excessive talking
• Lack of focus and concentration
• Running nose
• Red Eyes
• Little cough
• Being late
• Being late on a Monday morning
• Lack of coordination
• Inability to meet deadlines
• Errors in judgment
• Making mistakes
• Productivity
• Excessive colds and flu illnesses
• No doctors excuses for illnesses

9. Do they have reasonable suspicion?
10. Should they have a meeting with Donna to discuss the decline in job performance?
11. Discuss the pitfalls of using subjective language and how things can be re-phrased within their documentation.

For example, 4 groups, then have each group create a role-playing skit. Have the other groups observe and document. The group that comes up with the scenario must also list each and every clue given in the skit. Have them discuss it afterwards as you did with the large group.